At SquadMatch (referred to as “the Company,” “we,” “us,” or “our”), a UAE-incorporated entity with its principal place of business Dubai Media City, Dubai, United Arab Emirates, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Notice explains:
This Privacy Notice applies to individuals who access or use our landing site at https://squad-match.com (the “Site”) or otherwise interact with our services within the United States.
Scope of This Notice
This Notice covers personal information collected:
When you visit the Site and interact with our quiz form, we collect the following categories of personal information:
o Name (as entered in the “Your name” field)
o Email address (to save your responses and, if needed, follow up with you)
2. Demographic & Preference Information
o Age range (e.g. 18–24, 25–34, etc.)
o Gender identity (free-text entry)
o Relationship status (Single, In a relationship, Married, Other)
o Partner preferences (selected age ranges, interests, relationship types)
3. Survey Responses
o Satisfaction ratings (scale questions, e.g. 0–5)
o Open-ended feedback (frustrations, concerns, feature requests)
o Feature prioritization choices
4. Technical & Usage Data
o IP address
o Device and browser information (User-Agent string)
o Pages viewed and time stamps (to help us understand form flow and performance)
o Session identifiers (essential cookies such as session ID, CSRF tokens)
5. Essential Cookies
o Only those strictly necessary for site functionality and form security (no third-party advertising cookies)
We do not collect any payment information, location data beyond your IP address, or use your email for marketing purposes. We do not knowingly collect the following categories of information through our platform: biometric information, sensory data (e.g., audio or video recordings), background or criminal history, sensitive demographic attributes such as race or health-related information or other sensitive personal information.
We use the personal data we collect for the following purposes:
1.
Product Research & Improvement
We analyze your demographic information, partner preferences, satisfaction
ratings, and open-ended feedback to:
o Identify user needs and preferences
o Prioritize new features and enhancements
o Refine our matching algorithms and user experience
2.
Site Functionality & Performance
Essential cookies and technical data (session IDs, CSRF tokens, IP address,
User-Agent, page timestamps) help us to:
o Preserve your quiz progress and form state
o Optimize load times and form flow
o Diagnose and fix technical issues
3.
Security & Abuse Prevention
We process technical and usage data to detect and prevent:
o Fraudulent activity (e.g., automated bot submissions)
o Unauthorized access
o Other malicious or abusive behavior
4.
Administrative Communication
We may use your name and email address to:
o Send a one-time follow-up if we need clarification on your responses
o Reply to any privacy or support inquiries you submit
5.
Legal & Compliance
We use your data to:
o Comply with applicable laws and valid legal processes (e.g., subpoenas)
o Enforce our Terms of Use and protect our rights or those of our users
We will never use your
email address or any other personal data to send promotional or marketing
communications unless you have explicitly opted in to receive such messages.
We may share the personal data we collect with the following categories of third parties, strictly to the extent needed to operate and improve the Site:
1. Service Providers
o Hosting & Infrastructure: Our web host (e.g. AWS or your website builder’s servers) processes IP addresses, User-Agent strings, session identifiers, and essential cookies to keep the Site online and secure.
o Form & Email Services: Third-party providers that store your quiz responses and send one-time administrative emails (e.g. SendGrid, Mailgun).
o Security & Anti-Fraud: Vendors that help us detect and block malicious traffic or abuse.
2. Professional Advisors
o Legal, Accounting, and Audit: As required, to obtain advice on compliance, taxes, or investigations, under strict confidentiality obligations.
3. Compliance & Enforcement
o Government, Regulators, or Law Enforcement: When we believe disclosure is necessary to comply with legal process (e.g. subpoenas) or to protect our rights, safety, or property, or that of our users.
4. Business Transfers
o In the event SquadMatch (or its assets related to the Site) is merged, acquired, or sold, we may transfer your personal data to the acquiring party or successor organization, provided they agree to respect the terms of this Privacy Policy.
5. Aggregated or De-identified Data
o We may share anonymized or aggregated insights (e.g. overall quiz statistics) with partners or investors; such data cannot reasonably be used to identify any individual.
We do not sell or rent your personal information to advertisers or any third-party marketers. Any sharing of your data is limited to the purposes described above and governed by confidentiality and security commitments.
Do Not Track
Some web browsers and other tools offer a
“Do Not Track” (DNT) signal you can enable to tell websites you do not want
your browsing activity tracked across sites.
Our
response to DNT signals:
If we ever change this practice and begin honoring DNT signals, we will update the Effective Date at the top of this policy and notify users here.
The Site may place and access certain cookies on your computer and/or any other electronic device used to access the Site. We use cookies to improve your experience using the Website and to improve the efficacy of our Services. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Website.
We have carefully chosen these cookies and had taken steps to ensure that your privacy is protected and respected at all times. We use Cookies and similar tracking technologies to track the activity on Our Site and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.
The technologies We may use may include:
● Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
● Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We may use both Session and Persistent Cookies, as well as both first- and third party cookies for the purposes set out below:
· Strictly necessary Cookies.
Purpose: These are Cookies that are required for the operation of our website. They are necessary for the safety, security and integrity of the site.
●
Necessary
/ Essential Cookies
Type:
Session Cookies
Purpose: These Cookies are essential to provide You with services available
through the Website and to enable You to use some of its features. They help to
authenticate users. Without these Cookies, the Services cannot be provided, and
We only use these Cookies to provide You with those services.
●
Notice
Acceptance Cookies
Type:
Persistent Cookies
Purpose: These Cookies identify if users have accepted the use of cookies on
the Website.
●
Functionality
Cookies
Type:
Persistent Cookies
Purpose: These Cookies allow us to remember choices You make when You use the
Website, such as remembering your login details or language preference. The
purpose of these Cookies is to provide You with a more personal experience and
to avoid You having to re-enter your preferences every time You use the
Website.
By accepting Our use of cookies, apart from necessary cookies, you consent to our use of cookies as described under Privacy Notice. You may at any time change or withdraw your cookie consent.
If You prefer to avoid the use of cookies on the Site, first You must disable the use of cookies in your browser and then delete the cookies saved in your browser associated with this website. You may use this option for preventing the use of cookies at any time.
If You do not accept Our cookies, You may experience some inconvenience in your use of the Site and some features may not function properly.
If You'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers. If you are using any other web browser, please visit your browser’s official support documents.
· Chrome: https://support.google.com/accounts/answer/32050
· Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
· Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US
· Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
You have control over your personal data. Depending on where you live and the applicable U.S. laws, you may exercise the following rights:
1. Access & Correction
· What you can do: Request a copy of the personal data we hold about you and ask us to correct any inaccuracies (e.g., your name, email, survey responses).
· How to exercise: Contact us at hello@squad-match.comwith “Data Access Request” in the subject line. We will respond within 30 days.
2. Deletion
· What you can do: Ask us to delete your personal data (subject to legal exceptions, e.g., data needed to comply with a legal obligation).
· How to exercise: Email hello@squad-match.com with “Data Deletion Request.” Once verified, we will delete your data within 30 days.
3. Withdrawal of Consent
· If you change your mind about sharing your survey responses, you may withdraw consent at any time by emailing us at hello@squad-match.com.Withdrawal will not affect data processed prior to your request.
4. Email & Marketing Choices
· We do not send marketing emails. For any one-time follow-ups, you may opt out by replying “Unsubscribe” or contacting hello@squad-match.com. We will honour your request within 10 business days.
5. Cookie & Tracking Controls
· You can disable or block essential cookies only at the browser level; doing so may prevent the form from functioning correctly.
· We do not honour “Do Not Track” signals—see our “Do Not Track” section above.
Your State Privacy Rights
Several U.S. states — including California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia — have enacted privacy laws that may grant you specific rights regarding your personal information.
Depending on your state of residence, you may have the right to:
· Confirm whether we process your personal information
· Access and receive a copy of the personal information we have collected about you
· Correct inaccuracies in your personal information
· Request deletion of your personal information (subject to legal and contractual exceptions)
· Request data portability (i.e., to receive your data in a structured, commonly used format)
· Opt out of:
o The sale or sharing of your personal information
o The use of your data for targeted advertising
o Profiling in connection with decisions that produce legal or similarly significant effects
You can exercise your rights by contacting us at hello@squad-match.com.
Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age.
· No Under-18 Access: We require all users to be at least 18 years old. Our Terms of Use make clear that minors are prohibited from using the Site.
· No Intentional Collection: We do not seek or permit users under 18 to submit their name, email, or any other personal data.
· Data Removal: If we become aware that we have inadvertently collected personal information from someone under 18, we will promptly delete that information from our records.
· Parental Questions: If you believe we might have any data from a minor under 18, please contact us immediately at hello@squad-match.com, and we will remove it without delay.
By using this Site, you represent that you are 18 years of age or older.
We do not direct the Site to, nor do we knowingly collect personal information from, children under 13 years of age as defined by the U.S. Children’s Online Privacy Protection Act (“COPPA”). If you are a parent or guardian and believe we have inadvertently collected personal information from a child under 13, please contact us at privacy@squad-match.com. We will promptly delete such information in accordance with COPPA.
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include:
· Encrypted Transmission: All data transmitted between your browser and our Site is encrypted using HTTPS/TLS.
· Secure Hosting: The Site is built and hosted on Webflow’s infrastructure, which maintains industry-standard security controls (firewalls, intrusion detection, DDoS mitigation) and regularly undergoes vulnerability assessments.
· Access Controls: Access to your data is restricted to authorized personnel only, protected by strong passwords and, where supported, multi-factor authentication.
· Data Backup & Recovery: Webflow performs routine backups of Site content and customer data; in the event of an incident, backups enable rapid restoration of service.
· Platform Updates: We rely on Webflow’s platform updates and security patches to ensure the underlying software remains current and protected against known vulnerabilities.
· Internal Policies: We enforce policies and procedures (employee training, least-privilege access) designed to maintain the confidentiality and integrity of personal information.
While no system can be 100% secure, we continuously monitor and improve our security practices to safeguard your data.
We keep Personal Information only for as long as it is reasonably necessary to fulfil the purposes described in this Notice or to comply with our legal obligations. Specifically:
|
Category of Personal Information |
Retention Period |
Deletion / Anonymisation Method |
|
Survey responses & e-mail address |
24 months from the later of (a) the date you submit the form or (b) the date of your last contact with us, unless we obtain your consent to keep it longer for ongoing product-development research |
Permanent deletion from active databases and secure erasure from backups within 30 days after the retention period |
|
Technical logs (IP address, user-agent, error logs) |
30 days |
Automated log-rotation overwriting |
|
Cookie identifiers (essential only) |
Duration of the individual cookie’s lifespan as set in your browser (typically 1 day – 12 months) |
Automatic expiration by the browser |
|
Aggregated, de-identified analytics |
Indefinite, because the data are no longer reasonably capable of identifying you |
Stored only in aggregate form |
After the applicable period expires, we will delete or irreversibly anonymise the data unless a longer retention period is required to comply with law or to establish, exercise, or defend legal claims.
If we refuse to act on all or part of your privacy request, you may submit an appeal within 45 days of receiving our decision:
1. E-mail hello@squad-match.comwith the subject line “Privacy Request Appeal” and include your original request ID.
2. A senior member of our privacy team—who was not involved in the original decision—will review the appeal.
3. We will respond in writing within 45 days (or 60 days where reasonably necessary, with notice to you).
4. If we again decline your request, our reply will include a brief written explanation and, if required by your state law, a link to file a complaint with your state Attorney General.
To protect your information, we must reasonably verify that you are the person (or an authorised agent) making the request.
|
Request Type |
Verification Steps |
|
Access / Deletion / Correction |
(1) Click the secure verification link we send to the e-mail address we have on file. (2) Reply to that e-mail confirming the request. |
|
Sensitive Requests (e.g., data portability) |
We may ask you to (a) forward to us a recent e-mail sent by us to you, or (b) provide a one-time verification code that we send to your e-mail. |
|
Authorised Agent Requests |
Agent must provide a signed permission letter from the consumer and complete the same verification steps above. |
We will deny requests that we cannot reasonably verify.
Email Communications (CAN-SPAM Notice)
Any email we send you will comply with the U.S. CAN-SPAM Act (15 U.S.C. §§ 7701–7713), including:
SquadMatch
Dubai Media City, Dubai, United Arab Emirates
We do not send marketing or promotional emails without your explicit opt-in consent.
How Will You Know if This Privacy Notice Changes?
We may update this Privacy Notice periodically to reflect changes in our practices, technologies, legal obligations, or for other operational reasons. When we do, we will revise the “Last Updated” date at the top of the Notice.
For significant changes, we may provide additional notice, such as a banner on our website or a direct notification, where required by applicable law.
We encourage you to review this Privacy Notice regularly to stay informed about how we protect your information.
If you have questions, concerns, or requests regarding this Privacy Notice or our privacy practices, you can contact us at:
Dubai Media City, Dubai, United Arab Emirates
hello@squad-match.com